Returns Policy

We strive to ensure high-quality products and customer satisfaction. If you wish to return or exchange an item, please review our return policy.

Return Period

You can return or exchange an item within 14 calendar days from the date of receiving your order.

Item Condition

• Returns are accepted only for items that have not been used and have retained their original condition: packaging, tags, and all included components.
• The item must show no signs of use, dirt, or damage.

How to Process a Return?

1. Contact Us
   Reach out to us via email or call our manager to clarify the return details and receive instructions.

2. Ship the Item back
   Return shipping should be arranged through a postal service or courier. All shipping costs are covered by the customer, except in cases where the return is due to our error (e.g., a defective or incorrect item was sent).

3. Receive a Refund
   Once we receive and inspect the item, we will process your refund to your account. Typically, the process takes 3 to 10 business days.

Non-Returnable Items

According to the law, the following items cannot be returned:

• Custom-made products or items tailored to individual specifications.
• Personal protective equipment if it has been used.
• Products with expired shelf life or damaged packaging.

Quality Guarantee

If you find a defect or malfunction in the item, we will promptly review your request and offer a replacement or repair under warranty.

Thank you for your understanding! If you have additional questions, our support team is always here to help.